Clara Guarantee

Your Clara is covered against manufacturing defects, but a refund is not automatic. Every request goes through our support team first, so we can make it right the fair way.

How it works

• You have 365 days from delivery to contact us about a problem with your Clara.
• Email hola@clarabolsa.com with your order number, a clear photo or video of the issue, and a short description.
• Our team reviews every request individually and gets back to you within 24-48h with next steps.
• If the issue is a confirmed defect, we send a free replacement or a full refund, your choice.

What's covered

Manufacturing defects: zippers, seams, PVC and nylon material, or a product damaged in transit. Send us a photo or video and we'll take care of it. No need to send anything back.

What's not covered

To keep this fair for everyone, the following are not eligible for a refund or free replacement:

• Change of mind after purchase or after the order has shipped.
• Normal creasing or shape from transport. It settles back into place with regular use.
• Product that's been used, washed, or shows normal wear.
• Wrong shipping address entered by the customer.
• Carrier delays or events outside our control.
• Requests submitted after the 365-day window.

See our full Refund Policy for details.

Good to know: 97% of our customers keep their Clara. But if something's genuinely wrong, we're here to fix it.